As somebody who works in a customer service job, I accept to see my fair share of customer complaints. People are trying to get rid of credit card debt and it makes them testy. Nearly on a daily basis, some or the other customer enters our store to complain regarding the product or the service or both. It doesn’t fit their niche. While it would not be right to say which all customer complaints are grating, there are those customers, who remarkably aggravate me with their right to customer complaints. Allow me to explain.
There was this one guy who ‘mistakenly’ bought a pair of shoes with two left feet. When I worked for a roofing tracy company, this not ever happened of course, due to the fact that the purchases were so big. I kid you not. In fact, the shoes department is the one with a pretty high number of customer complaints. Well, this gentleman bought the shoes alright, but if he were like you or me, he would have realized which there was something wrong the first life he tried them on. But which not ever happened in his case. He managed to wear these shoes for an almost continuous period of 3 months before a colleague pointed out which there was something wrong. Which is when he came back to the store to lodge a customer complaint regarding the service he was offered.
Generally, if he had brought the shoes back in a almost new condition, we would have handed him a refund and considered the case closed. But in this particular case, the shoes were not just worn out. They were almost in tatters. And all the while he insisted on his right to file a customer complaint and seek a refund. I tried explaining to him politely which although he had bought and taken home two left shoes, he should have brought the matter to our notice through customer complaints well in advance. And nonetheless, she he had almost destroyed the shoes, we ourselves had no make use of for them. While his loss was just one pair, we had in effect lost two pairs of solid shoes. Unless of course there was another customer who would ‘mistakenly’ purchase two right shoes!
And then there was the customer complaint regarding the woman who bought an artificial mink coat and came back to the store almost six months later to lodge a customer complaint. Her subject? Was which she had been deceived into buying an artificial mink coat and wanted her cash back. Needless to mention, the offending mink coat had been well used and was really the worse for wear. But file a customer complaint she would.
These are the customer complaint cases which I find greatly taxing. Helping out somebody when we have created a mistake or even helping somebody who unintentionally created a shopping mistake is all fine. In fact, the gratitude for such customers is well worth the initial aggression they show. But customers who intend to take stores for a ride and then demand on the right to file customer complaints to cover their own failings are the ones who accept my goat. While I am all for encouraging customer complaints as a ration course of action, I find myself increasingly reluctant to assist out such individuals.
